FAQ

  • How often should I have my AC serviced?

    You should service your AC at least once a year if you wish to prevent potential issues. Make sure that your AC service falls in the colder months or the times before it gets warm and you depend more on the AC.

  • What is done in AC servicing?

    AC servicing typically includes inspecting the compressor drive belt, checking for leaks or damage, evacuating and recharging the refrigerator, and testing the system’s performance to ensure efficient operation.


  • What does a brake service include?

    General brake service includes checking the pads and rotors for wear, checking brake fluid levels, inspecting the brake lines and hoses for leaks or damage, and checking the function of the brake calipers. It may also involve replacing worn brake pads, resurfacing or replacing rotors, and flushing and replacing brake fluid, depending on what the inspection reveals.

  • What are the common signs that indicate my car needs a brake repair?

    A vehicle needs brake repair when you hear squealing noises along with squeaking sounds on the brake pedal. Having any of these brake indicators tells you that you need professional brake inspection now for safety and to avoid future problems. By dismissing these warning indications, you risk higher repair expenses and endanger both yourself and others on the road.

  • What should I expect during a brake repair service?

    A brake repair service includes a full inspection of the braking system to spot any issues, outlining any repairs or replacements that are needed. After the work is authorized, repairs are conducted and then tested to ensure everything is functioning as it should.

  • What is the most common cause for my 'Check Engine' light to turn on?

    A faulty or loose gas cap is one of the most typical reasons for the ‘Check Engine’ light to illuminate. Simply making sure it’s tightened properly can often fix the problem.

  • What does the 'Check Engine' light mean? Is serious?

    Not always. Some reasons are fairly low-level, like a loose gas cap, and some are more significant, like catalytic converter problems. You need to have the vehicle inspected to find out why.

  • My car just starts to jerk at random, and accelerating causes a flashing 'Check Engine' light that disappears after 30 seconds. What could be the problem?

    A blinking “Check Engine” light usually means when you have a misfire, and a misfire will destroy a catalytic converter. Those can be bad spark plugs, ignition coils, or other problems.

  • Why did my car’s 'Check Engine' light go on only after I began driving it?

    ‘Check Engine’ light can come on for myriad reasons, whether due to a loose gas cap, oxygen sensor issues, or other engine-related problems. We recommend having a professional examine the vehicle to find out why this is happening.

  • How much will my electrical repairs cost?

    Electrical repair costs greatly depend on the issues involved. A simple solution like replacing a battery can be relatively cheap, but complicated issues involving wiring or the ECU can require more expensive fixes. Professional Automotive offers thorough diagnostic inspections to give you accurate estimates.

  • What should I do when my car doesn’t start?

    Strat by checking the battery. Is there any corrosion on the contacts? Are the connections tight? Is the battery dead? If you said “No” to all of that, you may have a faulty alternator, starter motor, or something else, but you’ll need to have the system diagnosed by a professional to know for sure.

  • How long do electrical repairs take?

    Length of repairs depend on the complexity of the problem. Simple repairs could be done in less than an hour, while bigger problems might require several hours or even a couple of days. At Professional Automotive, we strive to give you the highest quality service with best possibly turnaround times.

  • Is it possible to drive a hybrid when the battery stops functioning?

    Some, but not all, hybrids can run with a low-functioning battery. Hybrids equipped with this feature have residual functions, but lose power performance and suffer from additional strain on the gas engine resulting from operating without a battery.

  • Do hybrid repairs and maintenance cost more than most cars?

    Hybrid automobile servicing tends to cost more than standard vehicle maintenance. The cost of hybrid repairs becomes high when battery or electrical components break down, although scheduled maintenance can help prevent major spending on repairs.

  • Do hybrid vehicles require oil changes?

    Hybrids maintain an internal combustion engine, so they need oil changes. However they encounter them less often than conventional automobiles do.

  • How long do hybrid batteries last?

    Hybrid batteries typically survive for 8 to 15 years, depending on the combination of driving situations and driver maintenance routines.

  • When should I schedule a professional examination of my hybrid battery?

    Owners should inspect their hybrid’s batteries once a year to verify their storage capacity and performance ability.

  • When do I need an oil change?

    You can check your manufacturer’s guidelines for their suggestion based on your make and model, but most fall between 5,000 to 7,500 miles.

  • How long should my automotive battery last?

    Car batteries typically last 3-5 years. Regular testing of batteries over three years old can help prevent sudden failures.

  • How often do my tires need to be rotated?

    On average, tire rotation should happen every 5,000 to 8,000 miles to balance wear distribution and give your tires a longer life.

  • What will happen if I skip my regular car maintenance?

    Neglecting your vehicle’s maintenance can lead to poor performance and fuel economy, higher long-term repair costs, lasting damage to your engine, and at worst creating dangerous situations for you on the road.

  • My car works fine! It doesn’t need any maintenance… right?

    Wrong! Having regular maintenance checks done protects your vehicle from many future problems, meaning your car will keep running smoothly for years to come.

  • What does an alternator do in my vehicle?

    The alternator is responsible for generating electricity to power your vehicle’s electrical systems. It also charges the battery while the engine is running, making sure your car has enough power to start and run.

  • What causes an alternator to fail?

    Alternators can fail for several reasons. Poor maintenance can contribute to alternator problems or it can be just regular wear and tear.easons. Poor maintenance can contribute to alternator problems or it can be just regular wear and tear.

  • How can I extend the life of my alternator?

    To help your alternator last longer, you are going to want to keep your electrical system well-maintained. Scheduling routine maintenance appointments can help keep your alternator lasting longer – and keep you off the side of the road with a stalled out vehicle.

  • Can a bad alternator damage my car’s battery?

    Yes, if the alternator isn’t charging the battery properly, it can cause the battery to overcharge or undercharge, leading to battery damage.

  • Can I repair my alternator instead of replacing it?

    Every now and then you can get by with repairing your alternator but we can tell you, it often makes more sense to replace it – and your wallet will thank you in the long run. Repairs might be an option if the alternator is a simple fix, such as replacing a belt or fixing a small electrical issue. Our technicians can take a look at your alternator and let you know what the most cost-effective option is.

  • Can I replace just the battery, or do I need to replace other components too?

    In most cases, if your battery is the only issue, you only need to replace the battery itself. However, if the alternator or other electrical components are faulty, those may need to be replaced as well to prevent the new battery from draining prematurely.

  • How can I maintain my car battery to make it last longer?

    To prolong your battery’s life, avoid leaving lights or accessories on when the car is off, ensure battery terminals are clean and free of corrosion, and have your battery and charging system checked regularly. Additionally, taking longer trips to allow the alternator to properly charge the battery can help maintain its health.

  • Can I drive with a dead battery?

    If the battery is completely dead, your car will likely not start. If the battery is low but the car still starts, it’s best to have it checked right away. Continuing to drive with a weak battery can lead to additional issues, such as being stranded or damaging other components like the alternator.

  • Can a bad alternator cause my car battery to fail?

    Yes, if the alternator isn’t charging the battery properly, it can cause the battery to overcharge or undercharge, leading to battery damage.

  • What factors affect the lifespan of my car battery?

    Factors such as extreme temperatures (hot or cold), driving habits (short trips versus long drives), battery quality, and electrical load on the car (using accessories like lights, air conditioning, etc.) can all impact battery life.

  • How can I prevent engine damage?

    All of those little maintenance trips can help keep your engine running longer. Addressing small issues early can also help avoid more costly repairs down the road.

  • What are some signs of engine damage?

    Signs of engine damage can include unusual engine noises, excessive smoke from the exhaust, low oil pressure, engine misfires, or overheating. Keeping an eye out for anything that isn’t typical for your vehicle can help identify issues early and keep you from being stranded with a broken down vehicle.

  • What should I do if my engine needs major repairs?

    If your engine requires extensive repairs or replacement, it’s important to weigh the cost of repairs against the value of the vehicle. In some cases, it may be more cost-effective to replace the engine or even consider purchasing a new or used car.

  • Can I continue driving with engine problems?

    Think of it this way: have you ever had a cold and instead of taking care of yourself you go out and overwork yourself and keep from eating right and suddenly you find you are getting sicker? That’s just like what can happen to your vehicle. We recommend coming and seeing one of our technicians when you notice engine problems to keep your engine running properly.

  • Are factory recommended services more expensive than other maintenance?

    While factory recommended services may sometimes be pricier because they often use original equipment manufacturer (OEM) parts and recommended fluids, they are designed to be comprehensive and to maintain your car’s long-term health. Skipping these services could lead to more expensive repairs in the future, making it worthwhile to follow them.

  • How do I know what services are recommended for my car?

    Your vehicle’s owner manual contains a detailed service schedule that outlines all the factory recommended services, including when and how often they should be performed. You can also chat with one of our technicians to help you understand what schedule your car should be on.

  • Do factory recommended services affect my warranty?

    Yes, following factory recommended services as outlined in your vehicle’s manual is crucial to maintaining your warranty. Not following the recommended service schedule could result in the manufacturer voiding your warranty, especially if the failure is linked to neglected maintenance.

  • What happens if I don't follow factory recommended services?

    Skipping factory recommended services can lead to premature wear and tear, increased risk of breakdowns, and poor vehicle performance. It may also void your warranty if certain services are neglected, and it could lead to costly repairs down the line that could have been avoided with regular maintenance.

  • How long does a radiator repair take?

    The time it takes to repair or replace a radiator depends on the vehicle and the type of repair needed. A simple radiator repair can take a few hours, while a full replacement may take half a day or more, depending on the complexity. Our technicians can give you an estimate based on what your vehicle is experiencing.

  • Can a damaged radiator affect my car's performance?

    Yes, a damaged radiator can cause your engine to overheat, leading to reduced performance, increased fuel consumption, and potential engine damage. Just like using a fan in the summer to keep your house cool, your engine needs the radiator to keep it cool.

  • How can I maintain my radiator to prevent future problems?

    Regularly check the coolant level, flush the radiator as recommended, and inspect for leaks or signs of corrosion. Keeping the radiator clean and ensuring that the cooling system is topped off will help prevent overheating and damage to the engine. If you keep on top of maintenance, you’ll be less likely to be stranded on the side of the road!

  • Can I drive my car with a broken radiator?

    Driving with a broken radiator is not recommended. Without a functioning radiator, your engine will overheat, which can cause severe and costly damage to the engine. If you suspect radiator issues, it’s best to get it repaired as soon as possible.

  • Do all vehicles have a timing belt?

    No, not all vehicles have a timing belt. Some cars use a timing chain, which typically lasts longer and doesn’t require regular replacement like a timing belt. Check your vehicle’s owner’s manual to determine which system your car uses.

  • What are the risks of delaying timing belt replacement?

    Waiting to replace the timing belt can lead to a sudden failure, which can cause severe engine damage, resulting in costly repairs.

  • Can a timing belt be repaired?

    No, timing belts cannot be repaired. If a timing belt shows signs of wear, it must be replaced entirely. Waiting for it to fail could lead to costly repairs, so it’s better to replace it when you first notice any issues.

  • What happens if I don’t replace the timing belt on time?

    If the timing belt breaks or wears out, it can lead to serious engine damage. In some cases, the valves and pistons can collide, resulting in bent valves or a destroyed engine. Replacing the timing belt on time helps prevent expensive repairs.

  • How do I know if my timing belt needs to be replaced?

    If you start hearing strange noises like squeaking or ticking from the engine, your engine starts to misfire, or you have difficulty starting the car, it’s time to get your timing belt checked to see if it is the culprit. Some vehicles have a timing belt replacement indicator light or technicians may detect signs of wear during a routine inspection and recommend its replacement.

  • When should I replace my timing belt?

    Timing belts generally need to be replaced every 60,000 to 100,000 miles, depending on the manufacturer’s recommendations. It’s best to follow the guidelines in your vehicle’s owner manual or you can chat with one of our technicians to help you decide when timing belt replacement is essential.

  • How long does a muffler last?

    Depending on the operating conditions and exposure to things like moisture and road salt, a good quality muffler usually last for between 5 and 10 years.

  • Is it okay to drive with a broken muffler?

    While it may be possible to drive with a faulty muffler, it is generally not advisable. It can cause significant noise pollution, decrease fuel efficiency, and allow fumes to flow into the cabin.

  • How much do muffler repairs cost?

    The price is different according to how bad the damage is. However, we offer affordable, high-quality repairs.

  • What can I do to avoid possible muffler damage?

    Your muffler can last even longer if you get regular inspections, avoid rough roads, and keep up with routine maintenance.

  • What if I just ignore my muffler problems?

    A faulty muffler means bad exhaust flow, excessive noise, wasted gas, and increased emissions, all of which could lead to a visit to a nearby shop. Waiting can also lead to hefty legal fines for noise or pollution.

  • What are the signs that my vehicle needs an oil change?

    The most obvious signal will be the oil change indicator light on your dashboard. Engine noise or knocking, finding dark or dirty oil on the dipstick, or an oil smell inside the vehicle are also signs that you may be due for an oil change.

  • Is switching between synthetic and conventional oil okay?

    Yes, you can switch between the two, but it’s important to choose an oil that matches your car’s requirements. Most European vehicles recommend synthetic oil due to its superior performance and protection, though it can be more varied for Domestic and Asian vehicles. Our specialists can help you find the right engine oil for your particular make and model.

  • I don’t drive that often. Can I wait longer between oil changes?

    Changes in temperature and humidity can cause oil to degrade over time. So even if you’re not driving that often, it’s still recommended to change your oil at least every six months, regardless of mileage.

  • Trust Professional Automotive to Change Your Oil

    If you’re in Massachusetts and are looking for the best auto repair shop to get your oil changed, then look no further. Professional Automotive has been providing top-quality service since we first opened back in 1994, and since then we have become the Marlborough area’s number-one auto service and repair provider.

  • How do I fix an oil leak?

    Fixing oil leaks has different procedures depending on the location of the leak. For example, if the leak is coming from the pan seal, then the oil needs to be drained from the pan and the seal replaced. A leak from the drain plug requires a different approach, and so on.

  • My car has a small leak, can I still drive it?

    It depends on the severity of the leak, but we generally recommend getting any leak checked as soon as it appears to avoid potential damage to your engine.

  • How do I avoid oil leaks?

    The only way to avoid oil leaks is to keep a regular maintenance and repair schedule; prevention is key. So make sure to stop by at Professional Automotive to find the best plan for you and your car.

  • How often should I have my steering system checked?

    At Professional Automotive, we recommend having your steering system inspected at least once a year or whenever you notice signs of steering difficulties, unusual noises, or fluid leaks.

  • Why is my steering wheel hard to turn?

    There are a few things that could be making your steering wheel difficult to turn: low power steering fluid, a failing power steering pump, or worn components within the steering system. A professional inspection can determine the exact issue.

  • Is it safe to drive with a power steering fluid leak?

    Driving with a power steering fluid leak is risky, and it can lead to a complete loss of steering. It’s best to address the leak as soon as possible to avoid more severe damage.

  • Why does my steering wheel shake while driving?

    Vibrations in the steering wheel can be caused by misaligned wheels, unbalanced tires, or worn suspension and steering components. A thorough inspection of your car will help identify the cause.

  • Can I tell if my power steering pump is failing?

    Whining or groaning noises when turning, difficulty steering, and fluid leaks are all signs that your power steering pump needs to be serviced or replaced. If you experience any of these symptoms, it’s time to have your vehicle checked.

  • What are the signs that my suspension needs repair?

    If you feel like you are having a rough or bouncy ride every time you get behind the wheel, you notice uneven tire wear, difficulty steering, strange noises like squeaking or clunking, or your vehicle seems to be leaning to one side, it’s definitely time for you to call one of our technicians.

  • How long does a suspension system last?

    How long your suspension system will last truly depends on driving conditions, vehicle type, and maintenance. On average, suspension components can last between 50,000 to 100,000 miles, but it’s best to have it inspected regularly for wear and tear.

  • What causes suspension problems?

    Suspension issues can arise from several factors, including normal wear and tear, exposure to rough or uneven roads, heavy loads, and poor maintenance.

  • Can suspension problems affect other parts of my vehicle?

    Yes, a faulty suspension can lead to uneven tire wear, increased stress on other components like the steering and drivetrain, and a decrease in overall vehicle safety. Ignoring suspension issues can cause further damage and higher repair costs.

  • How can I prevent suspension issues?

    Regular maintenance, such as checking for wear and tear, inspecting suspension components, and ensuring proper tire alignment, can help extend the life of your suspension system. Avoiding rough driving and heavy loads can also prevent premature wear

  • How long does a transmission last?

    There’s not a tried and true number or answer. The lifespan of a transmission can vary based on the vehicle’s make, model, and maintenance. On average, a transmission can last between 150,000 to 200,000 miles with proper care and regular maintenance. Some transmissions may need repairs or replacement earlier due to driving conditions or lack of maintenance. You want to treat your car to regular maintenance checks which will help your transmission last longer.

  • What causes transmission problems?

    Common causes of transmission issues include low or dirty transmission fluid, worn-out parts, overheating, lack of maintenance, and driving habits (such as excessive towing or aggressive acceleration). Regularly checking and changing the transmission fluid can help prevent many issues. If you don’t feel comfortable doing this, our technicians are great and will do it for you or we can also teach you how to check fluids!

  • How can I prevent transmission problems?

    To prevent transmission problems, make sure to perform regular maintenance such as checking and changing the transmission fluid, using the correct type of fluid, avoiding harsh driving conditions, and being mindful of proper gear-shifting practices. If your car has an automatic transmission, avoid overloading it and keep the cooling system working properly.

  • Can transmission problems be fixed with just a fluid change?

    In some cases, low or dirty transmission fluid can cause shifting problems or other symptoms. A fluid change or flush may help restore functionality if the issue is related to fluid condition. But don’t forget, more serious transmission problems are going to need a professional and our mechanics can get you back on the road quickly.


  • What is the difference between tire balancing and alignment?

    Tire balancing ensures that the weight of the tire and wheel are evenly distributed, while alignment adjusts the angles of the wheels to ensure they are set properly for optimal handling and tire wear.

  • How can I tell if my tires need to be replaced?

    If your tires have worn tread, cracks, punctures that can’t be repaired, or are over 6 years old, it may be time for new tires. You can also use the “penny test” to check tread depth.

  • What causes uneven tire wear?

    Uneven tire wear can be caused by several different things – and a lot of those are dependent on how and how much you drive. One common cause is improper wheel alignment, where misaligned wheels cause the tires to pull in different directions, leading to excessive wear on one side. Incorrect tire pressure, whether over- or under-inflated, can also contribute to uneven wear, with over-inflation often causing wear in the center of the tire and under-inflation leading to wear on the outer edges.

  • How long do tires last?

    The lifespan of a tire can vary, but most tires last between 25,000 and 50,000 miles, depending on driving conditions and maintenance. Things like tire brand, road conditions, and regular maintenance affect their longevity.

  • How do I know if my tires are properly balanced?

    If your car vibrates or pulls to one side, it can be a sign that your tires are out of balance. Our technicians can take a look and see if it’s a problem with your tires or a problem with your suspension. If you feel that pull, instead of letting your car take you in circles, drive it to us and get those tires balanced!

  • How often should I get my wheel alignment checked?

    It’s generally recommended to have your wheel alignment checked every 12,000 miles or once a year, though it’s a good idea to inspect it more frequently if you notice signs of misalignment, such as uneven tire wear or the vehicle pulling to one side.

  • Can a wheel alignment fix uneven tire wear?

    Wheel alignment can help prevent further uneven tire wear, but if your tires are already significantly worn, they may need to be replaced. Alignment ensures new tires wear evenly over time. You won’t have to buy as many tires this way either!

  • Does wheel alignment affect my car’s fuel efficiency?

    Yes, misalignment can increase rolling resistance, which can have you using more fuel. Having your wheels properly aligned can help maintain optimal fuel economy helping you save money. You don’t want to be stuck at the gas station more often than you have to!

  • Can I drive with bad wheel alignment?

    It’s not recommended to drive with misaligned wheels. It can lead to uneven tire wear, poor handling, and increased fuel consumption, all of which can reduce the safety and performance of your vehicle.

  • What are the signs that my car needs a wheel alignment?

    Common signs include uneven tire wear, the vehicle pulling to one side, a crooked steering wheel while driving straight, or a vibrating steering wheel.

  • What is a wheel bearing?

    A wheel bearing is a set of steel balls or rollers housed inside a metal ring, designed to reduce friction between the wheel hub and the axle, allowing the wheels to rotate smoothly. Our technicians can walk you through if you need to replace your wheel bearing and what types of maintenance can be done to help it last longer.

  • Can I drive with a bad wheel bearing?

    It’s not safe to drive with a bad wheel bearing. If you keep driving, you can end up wrecking more parts further or you can end up in an accident. You don’t want to put yourself into a dangerous situation, so talk with one of our technicians if you are unsure about the health of your wheel bearing.

  • How can I prevent wheel bearing issues?

    To prevent wheel bearing issues, regular vehicle maintenance is key. Keeping up with wheel alignments, suspension checks, and ensuring proper tire care (like maintaining correct tire pressure and rotating them regularly) will help ensure the bearings aren’t under excessive strain. Avoiding rough roads, potholes, and curbs can prevent sudden impacts that could damage the bearings. Smooth driving habits, including avoiding aggressive cornering and hard braking, also help extend the lifespan of wheel bearings. It’s also important to check for unusual noises like grinding or humming, which may signal an issue that needs attention. Avoid overloading your vehicle, as excess weight can add strain on the wheel bearings. Coming in to our shop for regular inspections can catch potential problems early, keeping you from having to spend more money on your vehicle. You don’t want to spend more than you have to!

  • What happens if I don’t replace a damaged wheel bearing?

    Ignoring a damaged wheel bearing can lead to more serious issues, including total bearing failure, which can result in costly repairs and potential safety hazards like the wheel detaching from the vehicle. Our technicians can perform routine maintenance checks on your wheel bearing to make sure you don’t end up stranded or in an unsafe situation. We want to help you keep money in your pocket and keep you safe on the roadways!

  • What makes Subaru different from other car brands?

    Subaru is known for its all-wheel-drive (AWD) capability, making them an awesome choice for drivers in climates with harsh weather conditions like snow, rain, and ice. The brand also focuses on safety, reliability, and the rugged capability of its vehicles, including models like the Outback, Forester, and Crosstrek.

  • How long do Subaru cars last?

    Subaru vehicles are known for their durability, often lasting between 200,000 to 300,000 miles or more with proper care and maintenance. Routine oil changes, tire rotations, and brake checks can significantly extend the lifespan of your Subaru.

  • Is Subaru good for off-road driving?

    Yes, Subaru’s Outback and Forester are particularly popular for off-road driving thanks to their higher ground clearance, AWD system, and rugged build. If you are like us and love adventure, but also need something for city streets, Subaru vehicles are an awesome choice!

  • Do Subaru vehicles have good towing capacity?

    Yes, certain Subaru models like the Outback and Ascent have impressive towing capabilities. This makes them a great choice for hauling boats, trailers, or other heavy loads. We find a lot of fishermen love the extra room on the inside of the vehicle while also being able to pull their boat!

  • Do I need to use synthetic oil in my Subaru Ascent?

    Subaru Ascent, being a high-performance SUV, needs synthetic oil for the efficient functioning of its engine. You must always opt for the manufacturer-recommended synthetic oil.

  • How often should I replace the engine air filter?

    The engine air filter in your Subaru Ascent should be replaced every 12,000 to 15,000 miles, or more frequently if you frequently drive in a polluted environment.

  • How do I fix squeaky brakes in my Ascent?

    The squeaking noise from your brakes is mainly caused by worn brake pads & presence of debris, and you must have your brakes inspected by a professional mechanic immediately.

  • How often should I inspect the differential fluid?

    The differential fluid plays a crucial role in the smooth functioning of the differential system, and it must be inspected every 30,000 miles & replace it if necessary.

  • When should I get my Subaru Crosstrek’s oil changed?

    You must get your oil changed every 6,000 miles or 6 months, whichever comes earlier. However, you must refer to your Crosstrek’s owner’s manual for more information.

  • How do I know my Subaru needs new brakes?

    While driving, if you encounter squeaking/squealing sounds, an increase in stopping distance, or a pulsating brake pedal, your Crosstrek likely needs new brakes.

  • What does it mean when the check engine light illuminates?

    The flashing of the check engine light on the dashboard of your Subaru indicates underlying problems in your car that need to be diagnosed & fixed.

  • Why is my Crosstrek AC blowing cold?

    The flow of cold air from your AC may be caused by inadequate refrigerant levels, a malfunctioning compressor, or a clogged cabin air filter, and you should have it fixed immediately.



  • When should the timing belt be replaced on a Forester?

    If you are driving an old Subaru Forester equipped with a timing belt, then you must replace it every 105,000 miles.

  • Why is my Forester’s Check Engine Light Illuminated?

    The flashing of the check engine light in the Subaru Forester may be caused by a loose gas cap, malfunctioning sensors, or engine problems that require immediate attention.

  • Why is my Forester overheating?

    The overheating of your Subaru Forester may be caused by an inadequate coolant level, a malfunctioning thermostat, or a failing radiator that requires immediate inspection.

  • When should I replace the differential fluid?

    The differential fluid in your Subaru Forester must be replaced every 30,000 to 60,000 miles; however, please refer to your owner’s manual for additional details.



  • How often should I service my Subaru Outback?

    You must have your Subaru Outback serviced every 6,000 miles or 6 months, whichever comes first. However, please refer to your car’s owner’s manual for additional information.

  • How can I tell if my brakes need to be replaced?

    When applying the brakes of your Subaru, if you hear an unusual noise, such as squealing or grinding, or if the stopping distance of your car increases, you should have your brakes inspected or replaced.

  • Why is my Subaru’s steering wheel shaking?

    Faulty suspension components, unbalanced tires, or malfunctioning brake rotors might cause the shaking of the steering wheel in your Subaru Outback.

  • Why is my battery draining quickly?

    A failing alternator, parasitic drains, or a failing battery may cause the rapid draining of the battery in your Subaru Outback.

  • How often should I replace the spark plugs in my Subaru WRX?

    The spark plugs are responsible for igniting the air-oil mixture in the engine of your WRX, and you must get them replaced every 60,000 to 100,000 miles.

  • What are the common causes of engine misfires in the Subaru WRX?

    Failing spark plugs, vacuum leaks, faulty fuel injectors, or sensor failure may cause the engine in your Subaru WRX to misfire.

  • What are the common causes of engine misfires in the Subaru WRX?

    Failing spark plugs, vacuum leaks, faulty fuel injectors, or sensor failure may cause the engine in your Subaru WRX to misfire.

  • How do I know if my WRX’s brakes need servicing?

    When applying the brakes of your car, if you hear an unusual noise, such as squealing or grinding, or the stopping distance increases significantly, or the brake pedal feels soft, then your brakes need service.

  • What makes Audi vehicles different from other luxury brands?

    Audi vehicles stand out due to their combination of luxury, performance, and cutting-edge technology. Audi is also known for its Quattro all-wheel-drive system, advanced infotainment systems, and high-quality interior craftsmanship, which sets them apart from other luxury car manufacturers.

  • What is the Quattro system?

    Quattro is Audi’s all-wheel-drive technology designed to provide better traction and stability on various road conditions, especially in weather like snow or rain. It ensures all four wheels are engaged to provide better handling and control. Many drivers in our Massachusetts winters prefer driving Audis over other brands.

  • How long do Audi vehicles last?

    With proper maintenance, Audi vehicles can last well over 100,000 miles, with many lasting up to 200,000 miles or more. Regular servicing, including oil changes, brake checks, and other essential maintenance tasks, can help keep you behind the wheel longer.

  • How does Audi’s safety technology work?

    Audi includes a range of safety features such as adaptive cruise control, lane-keeping assist, forward collision warning, and automatic emergency braking in many of their models. The brand’s focus on driver assistance technologies helps keep drivers safe on the road.

  • Are Audi vehicles fuel-efficient?

    Audi vehicles generally offer good fuel efficiency, especially with their diesel and hybrid models. While some of their performance-oriented vehicles may have lower fuel economy, Audi also offers efficient models, such as the Audi A3, Q5, and various plug-in hybrid options.

  • Are Audi vehicles good for winter driving?

    Yes, Audi’s Quattro all-wheel-drive system makes their vehicles excellent for winter driving, providing better traction and stability in snow and ice. Many Audi models are equipped with Quattro as standard or available as an option, making them well-suited for challenging weather conditions.

  • What makes BMW different from other luxury car brands?

    BMW is known for its “Ultimate Driving Machine” slogan, offering vehicles that emphasize performance, precision engineering, and a driving experience that’s both sporty and luxurious. BMW combines luxury with exceptional handling, making it a favorite for enthusiasts.

  • What does BMW's "xDrive" mean?

    xDrive is BMW’s all-wheel-drive system, designed to provide superior traction and stability, especially in difficult weather conditions like rain, snow, or ice. BMW makes a great family vehicle, giving parents confidence that their teen drivers are safe out on the roads.

  • What is BMW's iDrive system?

    iDrive is BMW’s infotainment system, providing access to navigation, audio, and other features through a user-friendly interface. You feel like you are in another world – like in a movie and who doesn’t want to feel like they are a movie star?

  • Are BMW vehicles fuel-efficient?

    BMW offers a range of fuel-efficient vehicles, especially with their hybrid and electric models like the BMW i3, i4, and iX. While performance models like the M Series may have lower fuel economy, most BMWs strike a balance between power and efficiency.

  • Is BMW a good car for winter driving?

    Yes, many BMW models have the xDrive all-wheel-drive system, which provides better traction and stability in snowy and icy conditions. BMW also offers winter tire packages for many of their models, making them a great choice for cold weather driving. If you are driving in our Massachusetts winters, you will find you enjoy them much more behind the wheel of a BMW.


  • Is it worth buying a Mercedes-Benz new or used?

    Buying a new Mercedes-Benz gives you the latest technology and warranty coverage but comes at a higher price. A used Mercedes-Benz can offer great value, especially if you purchase a certified pre-owned (CPO) vehicle, which comes with a warranty and inspection from Mercedes-Benz.

  • How can I connect my phone to a Mercedes-Benz vehicle?

    Mercedes-Benz vehicles generally support both Apple CarPlay and Android Auto, which allow you to connect your phone to the car’s infotainment system. You can access navigation, music, and messaging apps directly from the vehicle’s display.

  • Can I customize my Mercedes-Benz?

    Yes, Mercedes-Benz offers a range of options to add on for their vehicles, including various trims, colors, interior materials, wheel designs, and technology packages. Some models also offer performance packages and exclusive AMG options.

  • How does Mercedes-Benz compare to BMW or Audi?

    Mercedes-Benz, BMW, and Audi are all top luxury automakers, but each brand has its own strengths. Mercedes-Benz tends to focus on comfort, luxury, and advanced technology, while BMW is often associated with sporty performance and a dynamic driving experience. Audi is known for its Quattro all-wheel drive system and interior design. Choosing between these brands often comes down to personal preferences and we work on all three brands here at Professional Automotive.

  • What makes MINI different from other cars?

    MINI is known for its compact size, distinctive design, and fun-to-drive nature. Despite being small, MINI vehicles offer surprising interior space, performance, and advanced technology. It can be exciting to climb behind the wheel and realize how much space you actually have!

  • Are MINI cars fuel-efficient?

    Yes, MINI vehicles are known for their fuel efficiency. Their small size and lightweight design contribute to excellent fuel economy, especially in the more basic models. The MINI Cooper offers impressive mileage, making it a great option for city driving. Like anyone else, spending less time at the gas station is a huge win in our book!

  • Are MINI cars safe?

    MINI cars come equipped with various safety features such as airbags, stability control, anti-lock brakes, and advanced driver-assistance systems like parking sensors and lane departure warning. A lot of parents choose to get a MINI for their children because of their safety features.

  • Is MINI known for performance?

    Absolutely! MINI is famous for its agile handling, zippy acceleration, and sporty driving experience.

  • Are Volkswagen cars good for performance driving?

    Are Volkswagen cars good for performance driving?

    Yes, Volkswagen offers several models that are known for their performance, such as the Golf GTI and Golf R. Beginner driver or experienced, you can get behind a Volkswagen and feel great about your ride.

  • How much does it cost to maintain a Volkswagen?

    The cost of maintaining a Volkswagen can vary depending on the model and the type of repairs needed. Generally, Volkswagen vehicles are moderately priced when it comes to regular maintenance.

  • Are Volkswagen vehicles good for families?

    Yes, Volkswagen offers family-friendly models like the Atlas, a spacious 3-row SUV, and the Tiguan, a compact crossover with plenty of room for passengers and cargo. These vehicles offer a comfortable ride, a bunch of safety features, and advanced tech for families on the go.

  • Are Volkswagen cars reliable?

    Yes, Volkswagen cars are reliable, especially when properly maintained. Many models have a reputation for being durable and long-lasting. So, to make sure your Volkswagen lasts, why not come to our shop where we know Volkswagens from bumper to bumper.

  • What makes Volkswagen different from other car brands?

    Volkswagen is known for its German engineering. It has the performance, efficiency, and stylish design that makes them stand out and has people stopping and staring on the street. The brand’s models, like the Volkswagen Golf, Passat, and Tiguan, really showcase quality, technology, and reliability.

  • Is Volvo known for having good interiors?

    Yes, Volvo vehicles are often praised for their luxurious, minimalist interiors that can showcase comfort and functionality. The materials used in Volvo’s cabins, such as leather upholstery, premium wood accents, and high-quality finishes, provide a premium feel.

  • Does Volvo offer all-wheel drive?

    Yes, many Volvo models come with available all-wheel drive (AWD) making them a great choice for our Massachusetts winters.

  • Are Volvo vehicles expensive to maintain?

    While Volvos are luxury vehicles, the cost of maintaining them is generally reasonable. Routine maintenance such as oil changes, tire rotations, and brake checks can be affordable, though repairs for major components may be more costly due to the high-quality parts Volvo uses. Our technicians can help you figure out what is best for your vehicle and what kind of maintenance schedule would be the best for you.

  • How safe are Volvo cars?

    Volvo has a long-standing reputation for safety. They are often pioneers in introducing new safety features such as anti-collision technology, blind-spot monitoring, and pedestrian detection. Many Volvo models have earned top safety ratings from organizations like the IIHS (Insurance Institute for Highway Safety).