The Professional Story
Professional Automotive started in 1994 as an Import specialist shop alongside a Subaru specialist shop. Owner, Rick Marino spent several years as a dealership service tech and would attend every Factory training class available. The knowledge and experience gained enabled him to earn Master Automotive certifications and become a top level Master Technician. In April of 1994, he decided to step away from the dealership environment and start his own company, Professional Automotive.
Leasing a small garage in Marlborough, the original intention was to service just Asian imports. However, many clients asked for service on their other Import and Domestic automobiles, which was done with great success. Working alongside the Subaru specialty shop, Rick learned the in’s and out’s of the Subaru line, and became
well versed on servicing them. Before long, the one man band operation expanded to several employees. The company soon gained recognition for being a better alternative to the dealer and outgrew the little building. They moved to a larger building in 1997 this time purchasing a 5000 sq. foot service building that serviced all makes and models that was located just a block away. The specialty repair business merged with the newly acquired all makes and models business, and the rest is history. Professional Automotive had grown steadily from a one-man band small facility to a first-rate service team with numerous employees and a full seven service bays. Throughout the years, Professional Automotive gained a popular reputation as being “THE” place to have your car repaired. We are known for our attention to details and for fixing it right the first time.
Rick is the owner and founder of Professional Automotive Service. He is a third generation automotive service professional and has vast knowledge of today’s Import and Domestic automobiles. Rick has been professionally trained through Toyota Motor Corporation as well as General Motors. He utilizes his techniques and versatility on all other Import and Domestic automobiles with tremendous success. He is an ASE certified master technician and is also L1 certified for advanced engine and computer systems diagnostics.
Paul is our accomplished service manager/service advisor. He is the person you’ll generally talk to on the phone and when you bring your vehicle in. Paul is an experienced technician with 13 years of “Hands on Experience” and 16 years as our service manager. He has a wealth of general knowledge of all Import and Domestic vehicles. Paul’s wonderful calmness in any situation makes him a cut above the rest and a pleasure to deal with. He takes his time and views everything before he consults on needed repairs so that he can answer all your concerns/questions.
Advantages We Offer
We have a fleet of free loaner cars. If your car is in the shop with us and you need transportation, we can help you get to work with minimum hassle
We pride ourselves on our top-notch service team of factory-trained technicians, efficient high tech equipment, and a computerized vehicle management system that monitors all your future service needs.
We make extensive use of Original Equipment Parts and offer Premium aftermarket parts when suitable. This allows us to offer warranties of 24 months or 24,000 miles on both parts and labor – and we’re flexible even beyond that.
We’ve been voted the Top choice for auto repair in the Marlborough area for 10 years running by Community Newspaper Company.
Unlike dealer service departments, Independent repair shops have to earn their clients. People do not come to us simply because they bought a car here and have a warranty with it or they may think there is nowhere else to go. As an Independent service facility, we work harder and smarter to ensure that our clients will come back to us time and time again. Our philosophies of treating people the way we want to be treated ourselves and to fix their vehicles right the first time continues to help us succeed.
We’ll always provide the necessary information for our clients to make the right decisions for themselves and never pressure them into repairing their vehicles. Our standards are high and is one of the keys to our success. We provide great advantages to simplify our client’s lives.
Our team consists of long term dedicated professionals who truly care about what they do and who they do it with. We are family people and always believe in doing the right thing all of the time!